Refund Policy

Who processes payments

Payments for AIPhoto-Generator are handled by Dodo Payments, which acts as the merchant of record. Refunds are paid back through Dodo Payments to the payment method you used, in the currency you paid in.

Image packs

You can ask for a full refund of an image pack within 14 days of buying it, as long as none of the images it added have been used. Once you have used images from a pack, or after 14 days, the purchase is not refundable, except as described below.

Pro monthly plan

You can ask for a full refund of your most recent Pro payment within 14 days of that payment, as long as none of the images it added have been used. Earlier Pro payments are not refundable, except as described below.

You can cancel Pro at any time from the billing portal (Billing & receipts in your account). Cancelling stops future renewals; you won't be charged again, and the images already added stay in your balance. Cancelling doesn't refund the current payment, and a refund doesn't cancel Pro: to stop renewals and get your latest payment back, cancel Pro and ask us for the refund within the 14 days.

What counts as “used”

Your free images are used before paid ones whenever a request can be free. Paid images are used for every image in a request for more than one image, and whenever your free images have run out or aren't available. Images returned to your balance after a failed generation don't count as used.

Paid images aren't tied to a particular purchase, so we count your oldest paid images as used first. A payment's images count as unused as long as your balance still holds at least as many images as that payment and any later payments added.

Billing errors

Whatever the timing, and even if you have used the images, we will refund:

• a duplicate charge for the same purchase;
• a charge for the wrong amount;
• a Pro renewal charged after you had cancelled.

What happens after a refund

When a payment is refunded in full, the images it added are removed from your balance, or as many as are left if your balance is lower. If we refund only an overcharge, you keep the images you paid for. The time a refund takes to reach you depends on your bank or card provider.

How to ask for a refund

Email hello@aiphoto-generator.com and include:

• the email address you used at checkout;
• the payment ID from your receipt;
• what you would like refunded and, if it is a billing error, what went wrong.

Your request must reach us within 14 days of the payment. We check whether its images are unused when we receive your request.

Payment disputes

If something is wrong with a charge, please contact us first. We can usually sort it out faster than a dispute with your bank. If a dispute is decided in your favor, the images that payment added are removed from your balance, or as many as are left if your balance is lower.

Accounts closed for breaking the rules

If we close an account because it broke our Terms of Service or Acceptable Use Policy, its unused paid images are not refunded, except for billing errors or where the law requires otherwise.

Your legal rights

Nothing in this policy limits rights you have under the consumer protection laws of your country. Free images cost nothing, so there is nothing to refund for them.

Changes

We may update this policy. The date at the top of this page shows when it last changed. See pricing for current plans.